Frequently Asked Questions
How long does delivery take? +
Ready-stock items are delivered within 7 days in West Malaysia. Custom pieces need extra production time - contact our customer service if your order is urgent and we'll check with production.
Is delivery free? +
Delivery fees depend on your location and the item's size - we keep it capped at around RM200 for most areas, and some items qualify for free delivery. Chat with our customer service for the best rate on your address.
Do you provide assembly service? +
Yes - where possible, we assemble larger furniture before it reaches you, so there's no waiting around for setup once it's home.
What if I want to return or exchange an item? +
Contact us within 14 days of delivery if there's an issue - we handle exchanges case by case and will do our best to sort it out for you.
What's the warranty coverage? +
Warranty varies by product - check the individual product page, or contact our customer service for the exact terms.
